Community Care Consultant 

Home Instead® is looking for an organized and forward thinking individual, who enjoys building relationships to drive business results to join us in our mission to Enhance Every Life Possible through Extraordinary Care.  This position involves managing quality assurance with extensive one-on-one interaction with clients, CAREGivers, families and community partners. This person is responsible for effectively managing multiple demands that come with the changing needs of clients. This individual must be able to work in a fast-paced organization and possess excellent communication skills, be service-oriented and have the ability to work well in a team environment.  

Primary Responsibilities:  

• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations following the consultative sales process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client’s care.
• Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per(month/quarter).
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients,family members, the owner,colleagues and CAREGivers, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Demonstrate open and effective communication with the franchise owner, colleagues,CAREGivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
• Networking, sales and recruiting with outside community care partners.  

Secondary Responsibilities: 

• Participate as needed in all CAREGiver meetings
• Maintain regular attendance to execute job responsibilities
• Conduct Family Education sessions as needed
• Attend Community Events as needed 
• Perform any and all other functions deemed necessary

Education/Experience Requirements: 

• College degree preferred
• One year experience in home care,health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
• Must possess a valid driver’s license

Knowledge, Skills and Abilities: 

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently,maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion,integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily,monthly,quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner,office colleagues, CAREGivers and the community
• Must have the ability to present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be able to operate HISC technology systems
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting
• Must have the ability to drive company vehicle 
• Must have the ability to work throughout Placer and Nevada counties  
• Must have the ability to work as a part of a team

BENEFITS 

• Health Benefits: Medical, Dental, Vision, Chiropractic, Teledoc 
• PTO Plan
• Paid Holidays 
• 401(k)  
• Supportive Team Environment  
• Personal & Professional On-going Training